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Customer Service Representative II in Fresno, CA at Trulite Glass & Aluminum Solutions

Date Posted: 2/2/2018

Job Snapshot

Job Description

Glass Company looking for Customer Service / Data Entry


The job would include, but is not limited to: maintaining customer relations by assuring customer deliveries and issues are resolved. Receiving by telephone, email and fax orders, and requests for quotations, lead times, and other information from customers. Developing customer relationships and relaying pertinent order information to customers. Coordinating with other departments to provide service to customers. Interacting with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility.

Additional duties/responsibilities:

Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.

Uses a desktop terminal to input new orders, retrieve customer information, status information about orders, and to assist customer with order changes.

Follows up on inquires. Works closely with expeditor in production control regarding deliveries of scheduled shipments.

Handles the needs of sales representatives and customers. 
 
Perform other duties as assigned.
 

Job Requirements

Previous Data Entry and/or Customer Service Experience required.

Glass experience helpful

40+ WPM minimum

Steady Employment History a must

CAD knowledge preferred

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