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Customer Service Representative III in Fort Worth, TX at Trulite Glass & Aluminum Solutions

Date Posted: 4/9/2018

Job Snapshot

Job Description

Customer Service Representative

Trulite Glass and Aluminum Solutions is one of North America's largest architectural glass & aluminum fabricators and distributors, with many nationwide. We are currently seeking an Inside Customer Service Representative at our Fort Worth, Texas location.

Job Summary:

 

The job would include, but is not limited to: maintaining customer relations by assuring customer deliveries and issues are resolved. Receiving by telephone, email and fax orders, and requests for quotations, lead times, and other information from customers. Developing customer relationships and relaying pertinent order information to customers. Coordinating with other departments to provide service to customers. Interacting with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility.

 

Additional duties/responsibilities:

 

  • Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.
  • Uses a desktop terminal to retrieve customer information, status information about orders, and to assist customer with order changes.
  • Follows up on inquire. Works closely with expeditor in production control regarding deliveries of scheduled shipments.
  • Handles the needs of sales representatives and customers.
  • Prepares RGA (return goods memo) to be given to distribution for credit to be issued, once materials have been verified.
  • Business Contacts: Responsible for maintaining good customer relations. Generally, deals with representatives and customers concerning matters that require some tact and resourcefulness.

Perform other duties as assigned.

 

 

To apply for this position, please forward your resume to ydelgado@trulite.com

Trulite Glass and aluminum is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

 

Experience/Education: 

Associates Degree or equivalent education/experience. Minimum 2 years of Inside Sales experience in an Industrial environment. Experience in a glass manufacturing setting a plus. Must have typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).

Compensation and Benefits

Trulite offers full-time employees a comprehensive benefits package to include Health, Dental, Life, STD, and LTD. We also offer a 401(k) savings plan and a company match along with 9 paid Holidays and Paid Vacations. Our employees enjoy an employee referral program and other opportunities to grow within our organization. Compensation Depends on experience

 
  
***We are a drug-free workplace & pre-employment testing is required as a condition of employment for all positions.

Job Requirements

Experience/Education: 

Associates Degree or equivalent education/experience. Minimum 2 years of Inside Sales experience in an Industrial environment. Experience in a glass manufacturing setting a plus. Must have typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).

Compensation and Benefits

Trulite offers full-time employees a comprehensive benefits package to include Health, Dental, Life, STD, and LTD. We also offer a 401(k) savings plan and a company match along with 9 paid Holidays and Paid Vacations. Our employees enjoy an employee referral program and other opportunities to grow within our organization. Compensation Depends on experience

 
  
***We are a drug-free workplace & pre-employment testing is required as a condition of employment for all positions.

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