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Customer Service Representative in Fremont, CA at Trulite Glass & Aluminum Solutions

Date Posted: 6/25/2018

Job Snapshot

Job Description

 

  • Must possess a positive and customer-focused attitude
  • Maintain positive customer relations by assuring customer deliveries are on time and issues are resolved.
  • Must be proactive in addressing customer concerns or issues and possess impeccable follow-up skills
  • Develop customer relationships and relay pertinent order information to customers.
  • Coordinate with other departments to provide top-notch service to customers.
  • Interact positively and proactively with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility.
  • Must have talent for open communication and provide feedback when necessary

 

Additional duties/responsibilities:

 

  • Using a computer to retrieve customer information, status information about orders, and to assist customer with order changes.
  • Receiving orders from customers for quotations, lead times, and other information by telephone, email and fax
  • Follows up on inquiries. Works closely with expeditor in production control regarding deliveries of scheduled shipments.
  • Handles the needs of sales representatives and customers.
  • Perform other duties as assigned.

 

  • High School or equivalent education/experience.
  • Minimum 2 years of Customer Service experience in a fast-paced environment. Experience in a call center environment is desirable.
  • Typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).
  • Experience in a glass manufacturing setting a plus but not required


 

Job Requirements

 

  • High School or equivalent education/experience.
  • Minimum 2 years of Customer Service experience in a fast-paced environment. Experience in a call center environment is desirable.
  • Typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).
  • Experience in a glass manufacturing setting a plus but not required


 

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