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Store Front Estimator/Inside Sales in Fort Worth, TX at Trulite Glass & Aluminum Solutions

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Sales
  • Experience:
    Not Specified
  • Date Posted:
    5/15/2018

Job Description

Our Company is one of North America's largest architectural glass & aluminum fabricators and distributors, with many locations nationwide. We are currently seeking a Storefront Estimator/Insides Sales team member located at our Dallas/Fort Worth, TX Branch.
 

The job would include, but is not limited to: maintaining customer relations by assuring customer deliveries and issues are resolved. Receiving orders by telephone, email and fax, and requests for quotations, lead times, and other information from customers. Developing customer relationships and relaying pertinent order information to customers. Coordinating with other departments to provide service to customers. Interacting with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility. Estimate storefronts from customer take-offs and sketches and prepare formal quotes. Growing aluminum sales for the facility.

  • Receives, processes and verifies the accuracy of orders from customers utilizing the company’s internal Axapta mainframe system and customer purchase orders.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
  • Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
  • Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.
  • Handles or refers complaints of product or service failure to the appropriate department for investigation.
  • Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
  • Prepares price quotations on items not contained in price book and prepares quotations.
    • Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
    • Answers customer’s technical questions regarding products and services.
    • Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
    • Support and participate in the organization’s continuous improvement program and product training courses.
    • Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.
    • Uses a desktop terminal to retrieve customer information, status information about orders, and to assist customer with order changes.
    • Follows up on inquires. Works closely with expeditor in production control regarding deliveries of scheduled shipments.
    • Handles the needs of sales representatives and customers.
    • Prepares RGA (return goods memo) to be given to distribution for credit to be issued, once materials have been verified.
    • Business Contacts: Responsible for maintaining good customer relations. Generally deals with representatives and customers concerning matters that require some tact and resourcefulness.
    • Prepare customer quotes using basic math skills and estimating programs for glass and aluminum storefronts.
    • Perform other duties as assigned

     

2-4 year related aluminum and/or glass work experience preferred.  Must be able to multi-task, be organized, efficient, and accurate.  Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.  Experienced user of Microsoft Office suite.  Listening skills and data collection with attention to detail are essential. Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Job Requirements

2-4 year related aluminum and/or glass work experience preferred.  Must be able to multi-task, be organized, efficient, and accurate.  Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.  Experienced user of Microsoft Office suite.  Listening skills and data collection with attention to detail are essential. Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

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